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What does On Hold Mean?
Is My Payment Information Secure?
What is your Privacy Policy?
Do you accept payment other than Credit Cards?
Do you provide Tracking Numbers for Shipments?
Can I specify what shipping service I want to use?
You sell both New and Used Items, How can I tell the Difference?
Why are screws not included with replacement hardware items?


What does On Hold Mean?
"On hold" means the item has recently sold. The item is removed from our active inventory but the Sold Out listing may still be found by many internet search engines or 3rd party referral sites.

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Is My Payment Information Secure?
Belle and The Yank does not process your payment directly. We never see your credit card vital information. Payments are processed a Major Credit Card Processing Company. Please contact us if you have specific concerns.

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What is your Privacy Policy?
Belle and The Yank does not intentionally collect or share any information with anyone. Our only contact with you would be directly about an order you have placed. We don't send you ANY unsolicited email. We maintain security software on our own computers. These computers never leave our facility and are dedicated business computers. We don't use smartphones, tablets or laptops for business purposes. Belle and The Yank is a Marketplace Seller on eCRATER.com. eCrater and other 3rd Party websites where you may review, "Like" or link to Belle and The Yank will all have their own privacy policies beyond our control.

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Do you accept payment other than Credit Cards?
We may also accept paypal or money orders issued by the United States Postal Service. No other money orders or checks of any kind are accepted. Please contact us before purchasing if you intend to pay with anything other than an approved credit card so we can be certain to hold the item for you.

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Do you provide Tracking Numbers for Shipments?
Yes, every item we ship, large or even the smallest, will have a tracking number. Tracking numbers will be emailed to you when your shipment is packaged.

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Can I specify what shipping service I want to use?
Typically, we ship almost all our non media items via USPS 1st Class Parcel or Priority Mail. All Priority Mail shipments are insured with the USPS. Certain larger items we may ship UPS. At this time, we don't offer any other shipping services. Depending on the item and your location, we will use the most cost effective appropriate service. This is part of our selling price so typically, we cannot honor requests for other services, but feel free to ask, if we can, we will at no additional charge. If you would like an estimate of delivery time, please let us know the item and your zip code. Books, tapes and items qualifying for USPS Media Mail service will be shipped via that service.

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You sell both New and Used Items, How can I tell the Difference?
We offer both gently used items and new items. We try to describe any flaws on used items especially when they impact the appearance of an item where appearance is a primary concern. Items we sell as New are typically sourced from Close Out Purchases we make. Sometimes this type of item is referred to as New Old Stock. We call it New as it is a first sale to a consumer.

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Why are screws not included with replacement hardware items?
Sometimes, if you request screws we can add them at no charge. Please contact us before you purchase. We need to know exactly how thick the surface is you will be mounting to and we can determine the length required for the individual hardware piece.

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Last Updated: 23 Sep 2017 05:10:18 PDT home  |  about  |  terms  |  contact
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